You are entering into this agreement with:

4GD Diamonds Ltd (“we”, “us”) with registered address, 32-34 Greville Street, London, EC1N 8TN ("Forgood", "us", "we" or "our").

Our UK website www.forgooddiamonds.com offers for sale Forgood products. All products we offer on our website are Forgood products. 

When you place an order for Forgood products, your contract is with www.forgooddiamonds.com.

When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for us as they set out what each of us expects from each other, and they also give you helpful info. 

About You

To shop with us, you need to:

• be at least 16 years old;
• have a credit or debit card that we accept; and
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Placing an order

Where you are buying a product directly from us, you will use your card to pay us directly for the product.

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on your card to pay for or towards the order.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

All products remain Forgood property until full payment of the purchase price is received by either us.

Very occasionally, we may need to refuse or cancel an order or close, block or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If your account has been blocked and you think we’ve made a mistake, please get in touch with Customer Care and they’ll be happy to speak to you about it. 

Prices and product descriptions

From time to time we may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable), but keep in mind that there may be other taxes that you need to pay which aren’t imposed by us.

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

Shipping Policy:

Shipping Rates:

We offer free standard shipping on all orders within the United Kingdom. For orders requiring special deliver, you should get in touch with us at infor@forgooddiamond.com

Order Processing Time:

We will process your order within 1-2 business days after receiving it. Orders placed after 2 PM EST will be processed the following business day. Please note processing time does not include the jewellery handcrafted time. All our jewelleries are handcrafted therefore it could take up to 15-20 business days for a jewellery to be made. Once handcrafted and quality tripled checked the jewellery will be shipped out. 

Shipping Time:

Our standard shipping typically takes 3-5 business days to deliver within the United Kingdom. We use Royal Mail Special delivery.

Tracking Information:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number on our website.

International Shipping:

At this time, we do not offer international shipping. We only ship within the United Kingdom.

Delivery Issues:

If there are any issues with the delivery of your order, please contact us at [contact email] with your order number and details of the issue. We will do our best to resolve the issue as quickly as possible.

Shipping Holidays:

We do not ship on weekends or holidays observed by our shipping carriers. Orders placed on these days will be processed the following business day.

Signature Requirements:

For all orders, a signature will be required upon delivery. 

Shipping Restrictions:

Some items may not be eligible for shipping due to restrictions or regulations. In such cases, we will notify you and cancel your order.

Delivery

We work to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress. 

Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

Returns and refunds

Returning an unwanted Forgood product?

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around Fair Use.

If you return an item requesting a refund within 28 days of the item being delivered to you, we'll give you a full refund by way of the original payment method. 

We aim to refund you within 14 days of receiving the returned item.

Returning goods must be delivered back to us at your cost. 

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but any refund will be at our discretion.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

Proof of postage

For Forgood products, we strongly recommend you get proof of postage.

None of this affects your statutory rights.

Original condition

All returned items should be sent back to us in their original condition together with the original packaging and all Forgood.

All items are inspected on return. Jewellery should not have been worn or used in anyway. 

If an item is returned to us damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

None of this affects your statutory rights. 

Fair use

 Where we suspect fraudulent activity, including but not limited to suspicious claims relating to orders not being received, items missing, ordering  returning items worn/used and not matching what was originally ordered, we might have to withhold issuing a refund and block your account and any associated accounts. 

If your account has been blocked and you need to make a valid return, contact Customer Care. You’ll be responsible for the cost of returning the goods to us.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

This doesn’t affect your statutory rights.

When we may withhold issuing a refund

We will refuse a return:

• if an item has been damaged, soiled,, altered or worn; or
• if the item(s) returned to us do not match what you received; or
• if you have returned items after expiry of the returns period (see ‘Returning an unwanted item?’ above).

If we refuse a return for any of these reasons, we will not issue you with a refund and we will send the item(s) back to you. If you attempt to return a refused item a second time, we will dispose of the returned item in a responsible way and we will continue to withhold a refund.

In certain cases, for example where we have had to refuse multiple returns by you, or there are suspicious circumstances relating to the return, we might also have to block your account and any associated accounts (see ‘Fair Use’ above). 

If any of the above happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.

This does not affect your statutory rights. 

Promo Codes

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. 

Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).

If you’re given a unique Promo Code that is meant just for you, please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you. 

If a Promo Code can’t run properly because someone or something is involved in fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code. 

You have the right to ask us to explain any computer-system decision about you, which can be done by contacting us.

Other items

You must not misuse or tamper with our websites (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc)or otherwise mess with our tech or functionality or steal our, Forgood customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Forgood customers the best service. Forgood or will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities. 

You’re not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping'). 

You agree to indemnify, defend and hold harmless Forgood, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

Intellectual property, software and content

Forgood own or have permission to use the intellectual property rights in the Website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the Forgood logo or any Forgood brand or trade mark (or any marks which are colourably similar) without our express permission.

Linking to this Website

It’s fine for you to link to Forgooddiamonds.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation. 

Please don’t link in a way that suggests any form of approval or endorsement by Forgood where none exists. 

Our Website must not be framed on any other site without our permission.

 Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, whether it be concerning Forgood products please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:

• Email us : info@forgooddiamonds.com

If Customer Care are unable to resolve your complaint to your satisfaction, you may refer your complaint to RetailADR.

RetailADR is an Alternative Dispute Resolution provider to which Forgood subscribes and is free for consumers to use. RetailADR is approved by Chartered Trading Standards Institute (CTSI) to provide dispute resolution services and undertake an independent review of your complaint, pursuant to the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

 Complaints can be raised to RetailADR in the following ways:

• Online - via RetailADR’s online complaint form which can be accessed at https://www.cdrl.org.uk/retail-adr/
• In writing by post – in order to accept your complaint, RetailADR requires you to send a completed paper complaint form by mail to the address detailed in the complaint form that can be accessed and downloaded via https://www.cdrl.org.uk/retail-adr/. 
• If you require Reasonable Adjustments to assist you in submitting your complaint, pursuant to the Equality Act 2010, RetailADR are able to discuss your request for assistance via telephone at 0203 540 8063. RetailADR has a voicemail system set up specifically for calls of this nature so please follow the steps as directed on the automated message.

Please be aware that when submitting your complaint form, this will be your only opportunity to submit any facts or evidence that you consider relevant to your complaint in support of your case. 

Once you have submitted your complaint form, RetailADR have an obligation to process claims within 90 days of receiving evidence from both you and Forgood. Once RetailADR have completed an initial assessment of your complaint they refer it to Forgood to request a response within 28 days. 

Should you have any questions, RetailADR has a dedicated online Support Centre which operates Monday to Friday, 9.00am-5:30pm, and is on hand to provide information and assistance to consumers who require information about its complaint handling process. This can be accessed at https://support.cdrl.org.uk/..